SPECIAL REQUIREMENTS

If you have any special requirements ie dietary,
ground floor near a lift etc these must be stated on you booking form at the time of booking. Requests cannot be guaranteed, and we will not take responsibility for any requirements that have not been met.

LUGGAGE

Please restrict your luggage to one medium size
suitcase per person weighing no more than 20kg per bag per person, with one small overnight bag on tours that require it. On shorter breaks 3 days or less we recommend bringing a smaller case (hand luggage size).
Passengers using door to door service are advised that luggage above the allowance may not fit in the feeder vehicles and may be refused. We do not accept any loss or damage to luggage and please do not put valuable items in your case.

SINGLE ROOMS

We have limited number of single rooms on all tours and early booking is  essential. Twin/Double rooms may be used but this will be at the discretion of  the hotel and must be authorised by us first. Single rooms are single rooms  unless stated otherwise. On occasions some hotels still charge for single  rooms and this cost will be added to your tour. This is out of our control, and we can only go with the hotels policy on this.

WHEELCHAIR/MOBILITY SCOOTER

We can accept mobility scooters however we have limited space for these, and it must be stated at the time of booking on your booking form. We can not offer door to door service with mobility scooters, it is your responsibility to get the scoter to the pickup point. The scooter must be compact ie designed to be dismantled and loaded into the boot of car. All wheelchair/rollators/walkers must be stated at
the time of booking as we have limited space available for these. If you require door to door service for these an additional charge may be issued and will be subject to availability as we cannot guarantee, there will be space for them in the feeder vehicle.

SEAT ALLOCATION

The coach driver/representative is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.

HOLIDAY

It is your responsibility to be at the correct pick-up point at the correct time, we  will not be held responsible for any loss or expense suffered by passengers that are late at there pick up point.

PLEASE NOTE: The departure time stated  on your pick-up point is the time in  which the coach/or your door-to-door collection will depart, so please be  prompt at your pickup point. Waiting time is restricted to 10 minutes on all  tours. We make effort to be on time at each pick-up point but sometimes  issues do rise, your patience and understanding is appreciated in these situations.

DOOR-TO-DOOR SERVICE

We offer door-to-door service on all our tours this must be booked at the time  of booking and an additional charge will be based on location and number of  passengers. We also offer free parking at our yard at Chollerford however  vehicles are parked at the owners own risk. This service can include sharing a feeder vehicle with other passengers. Please let us know any mobility issues  that may effect this. If an additional vehicle may be needed this may occur additional cost and will be subject to availability.

 CANCELLATION

A £50.00 non-refundable deposit will be a taken at the time of booking.

CONDUCT

All passengers must behave in an appropriate manner on aboard the coach  and when booking a holiday. We will not tolerate abusive behaviour towards  any member of staff including office and drivers. In the event this does happen  we will refuse travel and booking, and all monies will be refunded. We would appreciate your understanding and patience as we are a small family business.

COMPLAINTS

If you have any problem or complaints while you are away, please address  these at the time and speak to the courier or driver, as where possible we like  to rectify the problem at time. If you are still dissatisfied please put your  complaint in writing stating your name tour and date and email it to:  helen.jewitt@jewittscoaches.co.uk  We then investigate this and get back to you as soon as we can.

BOOKING A HOLIDAY WITH US

To book a holiday please fill out the booking form fully including all  information requested. A non-refundable £50.00 per person deposit will be  taken to secure your booking. Once this is received you will receive a deposit  letter stating we have received your booking.